Support Center

We Are Here To Help You

Covering all common inquiries from material selection and custom processes to logistics delivery. If you cannot find what you need, please contact our packaging experts directly.

Our One-Stop Services

Comprehensive flexible packaging solutions tailored for your brand's success across industries.

Ordering & Customization

Flexible MOQ and bespoke sizing to fit your specific needs.

Technical & Materials

Innovative barrier films and high-performance structures.

Design & Printing

High-definition rotogravure and digital printing services.

Shipping & Delivery

Efficient global logistics with real-time tracking support.

Sustainability

Eco-friendly materials, recyclable and compostable options.

Frequently Asked Questions

Everything you need to know about our flexible packaging solutions.

Ordering & Customization

Depending on the bag type and dimensions, the MOQ typically ranges from 5,000 to 20,000 units. For emerging brands, we also provide flexible small-batch digital printing solutions.
Once the design proof is confirmed, the standard production cycle is 15-20 working days. Urgent orders may apply for our "Green Channel" expedited scheduling.

Technical & Materials

We conduct rigorous barrier testing (WVTR/OTR) in our Tech Lab. Depending on your product, we recommend high-performance structures like Foil, Nylon, or Metallized films.
Yes, we provide high-quality one-way degassing valve integration specifically for the coffee industry, allowing CO2 to escape while preventing oxygen from entering.

Design & Printing

Please provide editable vector files in AI, PSD, or High-Res PDF formats. Ensure all fonts are outlined (converted to curves) for printing accuracy.
We utilize 10-color high-speed rotogravure printing combined with an automatic color registration system to ensure color deviation stays within international standards.

Expert Resources

Empowering your brand with instant access to technical guides, templates, and the latest industry insights.

PDF Report

2026 Global Packaging Trends Report

Stay ahead of the market with our comprehensive analysis of sustainable materials and consumer behavior.

Download Now
AI Templates

Standard Die-cut Templates (Stand-up/8-Side)

Precision-engineered Adobe Illustrator templates for eight-side seal and stand-up pouches.

Get AI Assets
Technical PDF

Material Structure & Performance Matrix

A detailed comparison of barrier properties, thickness, and suitability for different industries.

Download Guide
Customer-Focused Support

Still have Questions?

Our technical experts are standing by to provide 1-on-1 deep consultation tailored to your specific industry needs—whether it's material selection or design optimization.

Free packaging material audit
Direct access to R&D engineers
Start Instant Live Chat
Technical Consultation

Tell us your packaging question.

Send your product type, quantity, material target, application scenario, and design requirements. Our technical team will reply with practical recommendations.